Frequently Asked Questions
Answers to all your questions about db567
From opening an account to bonuses, deposits, withdrawals, and safe gaming — find out everything you need to know about db567.
Welcome to db567. This page has detailed answers to the most frequently asked questions from Bangladeshi players. This FAQ page has been put together to clear up any doubts about creating an account, depositing money via bKash or Nagad, cricket betting, slots, bonus terms, and responsible gaming. If you cannot find the answer you need, contact our 24/7 live chat directly.
Account and Registration
To open an account at db567, you need an active mobile number and a valid email address. During registration, a national ID card or passport may be required to verify your identity. The entire process takes just a few minutes, and your account is activated immediately.
db567 is only for users aged 21 and above. Registration by minors is strictly prohibited. We may request documents to verify age when necessary. This policy is strictly enforced as part of our responsible gaming commitment.
No, each person may only hold one db567 account. Creating multiple accounts is against our terms and conditions and is not allowed. If multiple accounts are detected, all of them may be suspended and the balances may be forfeited.
Use the "Forgot Password" option on the db567 login page. A verification code will be sent to your registered email or mobile number. Use that code to set a new password. If you have trouble, our live chat support is ready to help.
Yes, you can update your phone number, email, and some profile details from account settings. However, for changes to core identity information such as your name, you will need to verify your identity and contact the support team via live chat.
Deposits and Withdrawals
Deposits to db567 using bKash are generally instant. Your account balance is updated within seconds of completing the payment. In rare cases where there is a delay due to banking or network issues, please notify us via live chat.
The minimum deposit amount at db567 is ৳500. This applies to all payment methods including bKash, Nagad, and Rocket. This limit has been set with smaller-budget players in mind so everyone can get started easily.
Withdrawal requests from db567 are typically processed within 5 to 30 minutes. This is among the fastest of any online platform in Bangladesh. Having your account verification completed makes the process even smoother.
Yes, Nagad is one of the supported payment methods at db567. Just like bKash, you can instantly deposit ৳500 or more using Nagad. Rocket works the same way. Choose any one of these three mobile banking methods.
db567 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. The minimum withdrawal amount is ৳500.
A rejected withdrawal is usually caused by incomplete KYC verification, unmet wagering requirements, or incorrect account details. Contact db567 live chat — our team will let you know the reason and resolve it quickly. Resubmitting with the correct information will generally be processed successfully.
Games and How to Play
To bet on BPL matches, log in to your db567 account and go to the cricket section. Select your preferred match from the list, then choose a market such as match winner, total runs, wickets, or innings-based options. Enter your bet amount and confirm. In live betting, markets update as the match progresses.
db567 offers slots, live casino (live baccarat, live roulette, live blackjack), fishing games, crash games (such as Aviator), table games, and lottery games. You will find games from leading providers including PG Soft, Pragmatic Play, JILI, and Spribe.
RTP is a theoretical rate representing the percentage of total bets that a game returns to players over the long term. It is an average across millions of rounds — not a guarantee for any single session. All games at db567 are sourced from internationally certified providers.
Yes, db567 is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser — no separate app download needed. Slots, cricket betting, live casino — enjoy all games with a full experience on mobile.
All slots and table games at db567 are sourced from reputable international game providers that use Random Number Generator (RNG) technology. This ensures that every spin or hand is completely random and independent of previous results.
Bonuses and Promotions
Create a new account at db567 and make your first deposit to receive a 100% welcome bonus of up to ৳15,000. That means if you deposit ৳5,000, you get another ৳5,000 as a bonus. The bonus is applied automatically — no separate code required.
The wagering requirement for the db567 welcome bonus is 10x. This means you must wager ten times the total bonus amount before withdrawing it. For example, if you receive a ৳1,000 bonus, you need to complete ৳10,000 in wagers.
Once you open an account at db567 and play regularly, you are automatically enrolled in the VIP program. There are four tiers — Bronze, Silver, Gold, and Platinum. Move up through regular activity and enjoy weekly cashback at higher levels.
Weekly cashback rates in the db567 VIP program vary by tier: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.8%, and Platinum — up to 1.0%. The higher your tier, the more cashback you receive each week.
Yes, db567 bonuses are generally usable across all sections — slots, live casino, and sports betting including cricket. However, specific promotions may have different conditions. Check the promotions page or live chat for the latest terms.
Security and Responsible Gaming
db567 keeps all your personal and financial information secured through SSL encryption. Your data is never sold or shared with third parties. For more details about our privacy practices, visit the privacy policy page.
Yes, db567 takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits from account settings. You can also set betting limits or session limits. For more details, visit the responsible gaming page.
Yes, self-exclusion is an important feature. You can suspend your account for a set period of time. To make this request, contact db567 live chat support. Your account will not be reactivated before the time limit is up.
db567 is a platform exclusively for users aged 21 and above. Age is verified during registration, and ID documents may be requested in cases of doubt. We follow a strict policy to protect minors.
Gaming is not a source of income — it is entertainment. Know your limits and take a break if you feel something is wrong. db567's responsible gaming page has self-help resources and support information. Our live chat team is available at any time to help.
There are two ways to reach the db567 support team: 24/7 live chat (in Bengali, for the fastest resolution) and email — [email protected]. There is no phone or WhatsApp number, but live chat offers the quickest response.
Still have questions?
Contact our support team — our Bengali-speaking team is with you 24 hours a day.
Chat with us directly
24/7 live chat — in Bengali
Send us an email